Shipping & Returns

 

SHIPPING

All orders are processed within 24 hours or the next business day. Orders will be dispatched 3-5 days after the order has been processed.

Western Australia / Northen Territory
To request a furniture freight quote to Western Australia (Metro & Regional) and the Northern Territory, please contact our store team via email at hello@homegoodshardware.com.au or call us on: (03) 5983 5347.

Furniture
We send all furniture with a specialised furniture carrier and charge a flat rate based on your location. You are also welcome to arrange your own courier. Please get in touch with our in-store team to discuss your options on (03) 5983 5347.

Pick-up
For added convenience, we are happy to offer our customers store pick-up of their order. Please contact us to arrange a time on (03) 5983 5347.

Order Tracking
Upon dispatching your order, you will receive an email confirmation and a tracking number.

International
At this stage, international shipping is unavailable but we are working hard to make it happen.

SHIPPING COSTS

Orders under $150: Flat-rate of $15
Orders over $150: Free shipping* 

*Excluding furniture deliveries Australia-wide. Freight will be charged accordingly at the checkoutRETURNS

Change of Mind

Please choose carefully as we do not offer a refund for change of mind.

We can offer a store credit or exchange with proof of purchase within 14 days of purchase from our store of 14 days from receipt of your delivery.

Store credits will be valid for 12 months from the date of issue and can be used online or in-store.

• The item must be in original condition with all packaging/tags attached.
• Delivery charges will not be refunded/credited. 
• Gift Vouchers, earrings and sale items are final sale, ie. non-refundable and non-exchangeable.
• Only full-priced items can be refunded or exchanged.

 

Faulty Items – Online Orders

In the unlikely event that you receive a faulty item, please contact us immediately. 

Damaged or Faulty goods must be acknowledged within 7 days of purchase or within 7 days of delivery by emailing: hello@homegoodshardware.com.au  

Please provide as many details and photos of damage/fault as possible.  We will review each case and offer refunds or replacements at our discretion.

• A full refund will only be offered if goods are deemed faulty.
• Proof of purchase is required

 

Faulty Items – Store Purchases

Please choose carefully when shopping in-store, as we sell each item as is. If you take your purchase home and find it is faulty, please contact us immediately. We will review each case and offer refunds at our discretion. Refunds will be processed in a timely manner, but please allow for up to a month. Delivery charges will not be refunded/credited 

Please contact us with any questions regarding shipping, freight costs and returns: