Home Goods Hardware_Shipping and Returns


All orders are processed within 24 hours or the next business day. Orders will be dispatched 3-5 days after the order has been processed.

Western Australia
To request a freight quote to Western Australia (Metro & Regional), please contact our store team via email at hello@homegoodshardware.com.au or call us on: (03) 5983 5347 during the hours of 6am – 2pm (AWST).

Alternatively, you can email: 

At this stage, international shipping is unavailable but we are working hard to make it happen.

To ensure your order is delivered in a professional and safe manner, we always recommend to send your furniture with a specialised furniture carrier. Before processing payment of your order, we will be in touch with a specific freight quote to your postcode. You are also welcome to arrange your own delivery or courier at your discretion.

For added convenience, we are happy to offer our customers store pick-up of their order. Please contact us to arrange a time. 

Order Tracking
Upon dispatching your order, you will receive an email confirmation and a tracking number.
Home Goods Hardware Returns PageSHIPPING COSTS

Orders under $150: Flat-rate $15
Orders over $150: Free shipping* 

*This includes all furniture deliveries to the Mornington Peninsula & metro areas within Australia, excluding Metro and Regional areas of Western Australia

*For all furniture orders to regional areas freight will be charged accordingly at the checkoutHome Goods Hardware Returns PageRETURNS

Change of Mind

Please choose carefully as we do not offer a refund for change of mind.

We can offer a store credit or exchange with proof of purchase within 14 days of purchase from our store of 14 days from receipt of your delivery.

Store credits will be valid for 12 months from the date of issue and can be used online or in-store.

  • The item must be in original condition with all packaging/tags attached.
  • Delivery charges will not be refunded/credited. 
  • Gift Vouchers, earrings and sale items are final sale, ie. non-refundable and non-exchangeable.
  • Only full-priced items can be refunded or exchanged.

Faulty Items – Online Orders

In the unlikely event that you receive a faulty item, please contact us immediately. 

Damaged or Faulty goods must be acknowledged within 7 days of purchase or within 7 days of delivery by emailing: hello@homegoodshardware.com.au  

Please provide as many details and photos of damage/fault as possible.  We will review each case and offer refunds or replacements at our discretion.

  • A full refund will only be offered if goods are deemed faulty.
  • Proof of purchase is required

Faulty Items – Store Purchases

Please choose carefully when shopping in-store, as we sell each item as is. If you take your purchase home and find it is faulty, please contact us immediately. We will review each case and offer refunds at our discretion. Refunds will be processed in a timely manner, but please allow for up to a month. Delivery charges will not be refunded/credited 

Please contact us with any questions regarding shipping, freight costs and returns:

Home Goods Hardware Returns